Returns & Refunds

60-day money-back guarantee

Valiora orders are protected by a 60-day money-back guarantee. To start a return, contact customer service within 60 days of the purchase date and include your order number.

Return authorization

Do not send a package before receiving return instructions. Customer service will confirm eligibility and provide the correct return address and authorization details for your order.

Shipping and condition

Return shipping costs are the customer's responsibility unless the product arrived damaged or an incorrect item was delivered. Include all requested information so the return can be matched to your order.

Refund timing

Approved refunds are issued to the original payment method after the return is received and processed. Bank processing times vary.

Need help?

Visit the Contact page or call +1 800 909 4371.